Our customer commitments:

simple convenience

quality service

competitive pricing


We accept that, inevitably, we will make mistakes.

When this happens we offer apologies, reasons and solutions rather than excuses and evasion - we put the customer first and never play blame games!

We also try to isolate the root cause of the problem so that we can improve our systems and protocols to minimize the likelihood of the mistake arising again. This may involve some detailed questions on our part but please bear with us.

At this delicate point in our relationship, we do not want to appear to be turning all legalistic, but now might be a good time for you to refresh your memory of our terms and conditions of doing business with you.

When you have a problem our preference is that you email us in the first instance at: